Preguntas frecuentes

• Check-in begins at 3 pm
• Check-out is at noon

• Requests depend on availability
• The Concierge team can confirm options and offer alternatives
• Bastión Luxury Hotel will always try to accommodate your schedule

Yes. The Concierge at Bastión Luxury Hotel can arrange private transfers to and from the airport at preferred rates.
• Services can be booked before arrival
• The team handles all logistics
• Transfers reflect the comfort and elegance of the Bastión experience

You may reserve through bastionluxuryhotel.com or by contacting our Concierge or Reservations teams.
Direct bookings offer:
• The best available rate
• Exclusive benefits
• Personalized support before and during your stay

Dining is an essential part of the Bastión experience.
Guests can enjoy:
• A refined breakfast featuring fresh local products
• El Gobernador, serving elevated Caribbean cuisine
• A relaxed terrace for light meals, cocktails, and sunsets
• A curated in-room dining menu available throughout the day

Each experience reflects culture, hospitality, and attention to detail.

Direct bookings provide:
• Priority and personalized service
• Preferred rates
• Spa discounts
• Room upgrades when available
• Special courtesies during your stay

Every detail at Bastión Luxury Hotel is designed to deliver exceptional hospitality from the first moment.

Yes. The spa at Bastión Luxury Hotel offers a calm setting for complete wellness.
Treatments include:
• Personalized massages
• Relaxation rituals
• Revitalizing therapies
• Sessions for individuals or couples

In-room spa services are also available.
Wellness at Bastión is expressed through calm, care, and harmony.

Yes. Bastión Luxury Hotel welcomes small pets.
• Dedicated pet-friendly rooms
• Spaces follow comfort and safety guidelines
• The atmosphere of calm and elegance is preserved

Luxury also means enjoying Cartagena with the ones you love most.

Rooms blend colonial architecture with contemporary design. Each room includes:
• King or Twin beds with premium linens
• British Colonial–style décor
• Large bathrooms with rain showers or bathtubs
• Luxury bath amenities

Additional features include:
• High-speed Wi-Fi
• Flat-screen TV
• Minibar
• Electronic safe
• Coffee maker
• Air conditioning
• 24-hour room service

These spaces invite rest and reflect Cartagena’s elegance, reinterpreted with a modern touch.

Yes. Bastión Luxury Hotel offers versatile, character-rich venues for private events and executive meetings.
Spaces include:
• Rooftop terrace
• Patio del Almendro
• VIP Lounge
• Salón de los Reyes
• Gran Salón

Our team supports every step of the process, including:
• Catering
• Décor
• Logistics and entertainment
• Furniture and equipment

Events at Bastión reflect elegance, precision, and memorable hospitality.

Yes. At Bastión Luxury Hotel, Cartagena Comes Alive.
We design personalized experiences such as:
• Private tastings
• Local cooking classes
• Cultural tours
• Wellness sessions
• Special dining experiences

Additional curated services include:
• Restaurant reservations
• Private tours
• Nature excursions
• Shopping experiences
• Boat trips to nearby islands
• Access to our exclusive Beach Club

Guests also enjoy a virtual Concierge, available by chat at any time.

Bastión Luxury Hotel is located in Cartagena’s Historic Walled City.
Nearby attractions include:
• Historic churches
• Monuments
• Galleries and museums
• Boutiques
• Top restaurants
• Plaza de La Serrezuela (three blocks away)

With support from our Concierge, guests explore Cartagena Beyond the Walls, discovering its history, flavor, and vibrant culture.

Yes. The rooftop pool at Bastión Luxury Hotel offers panoramic views of Cartagena.
• Colonial rooftops and golden domes
• Historic towers
• The Caribbean Sea in the distance

Guests enjoy a peaceful setting where heritage and modern design meet. Sunsets are especially beautiful, with warm tones over the walled city.

Yes. We have a small fitness area, designed for those who enjoy taking care of their well-being and staying active during their stay.

Yes. Breakfast is included in all rates.
Guests enjoy:
• A curated buffet with fresh, local ingredients
• À la carte options prepared to order

Yes. The spa at Bastión Luxury Hotel offers a calm setting for complete wellness.
Treatments include:
• Personalized massages
• Relaxation rituals
• Revitalizing therapies
• Sessions for individuals or couples

In-room spa services are also available.
Wellness at Bastión is expressed through calm, care, and harmony.

Yes. Bastión Luxury Hotel creates tailored experiences for romantic celebrations.
Our team curates:
• Custom menus and wine selections
• Décor, floral arrangements, and furniture
• Elegant settings such as the rooftop terrace, ocean-view lookout, El Gobernador, and the Patio del Almendro

Every detail is crafted with style, discretion, and flawless service.
The Concierge can help design your perfect moment.

Yes. Bastión Luxury Hotel is an ideal backdrop for photography.
• Restored colonial architecture
• Natural light
• Rooftop views
• Sophisticated interiors

Photo sessions must be arranged in advance to ensure privacy and coordination.

Yes. Bastión Luxury Hotel promotes responsible hospitality through:
• Conscious resource use
• Energy efficiency
• Partnerships with local suppliers

These efforts support our guests, the community, and the environment.

Guests often include travelers who value:
• Calm and comfort
• Architecture and design
• Discreet, attentive service
• Authentic cultural experiences

Yes. Gift vouchers are available for:
• Overnight stays
• Exclusive dinners
• Spa treatments

Each voucher reflects the refined details and exceptional hospitality that define the Bastión experience.